Grievance Policy

The Clinic receives many requests for its services and rejects some applicants for assistance due to the Clinic’s limited resources.  While your grievance will be reviewed, it will not be investigated unless you show you were discriminated against on the basis of race, color, ethnicity, gender, religion, age, sexual orientation, ancestry, national origin, disability, or veteran status. However, if your grievance is for other matters, you can complete and submit the Grievance Form* via fax, email, or postal mail.  The form will be reviewed by the Director of Legal Services who will investigate the matter and make every effort to contact you within four (4) weeks from the date of receipt.  If your attorney was a volunteer attorney for the Clinic, please be sure to provide the name of the attorney that assisted you with your case on the form.

Grievance Form (PDF)

*If you are filing a complaint regarding a tax case with the Clinic, please know that it is your right to file a complaint with the Civil Rights Division of the Internal Revenue Service.