Program Highlight Alexandra Ross Program Highlight Alexandra Ross

Helping Hoosier Homeowners

Oftentimes, the Clinic is able to help a client navigate the situation with a lender to get a modification or some other kind of workout to lower their mortgage payment. Additionally, depending on the hardships they have experienced, homeowners may be eligible for a reinstatement program called the Indiana Hardest Hit Fund. For Michael, discovering the best kind of workout for his clients is rewarding. “I enjoy collaborating with homeowners to bring about a lasting and sustainable change in what is often the single largest expense of a household,” he says. 

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Client Stories Alexandra Ross Client Stories Alexandra Ross

Making the Impossible, Possible

For months, one thing after another kept happening to Claire. She was in a car accident. Then, the kitchen sink needed to be repaired. After that, her twin daughters, who were both disabled, fell ill and needed extra in-home care and therapies. Already stretched to the max with her budget, these unexpected expenses pushed her past what she could possibly pay on her limited Social Security Disability income. She began to fall further and further behind on her mortgage.

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Staff Highlight Alexandra Ross Staff Highlight Alexandra Ross

Recognizing God's Provision

Recognizing God’s provision is often pivotal to the work that Michael does—most especially when that work is messy. “[At times, I find myself] working with some pretty broken situations and still not being able to fix them,” he says. On occasion, there are no good options for our clients; a foreclosure cannot be prevented and Michael finds himself in the position of having to deliver bad news. “I don’t like it when things don’t work,” he says. “My hope is that we can offer assistance of some sort often, yet it sometimes doesn’t take the shape that people are hoping for.” But even when things don’t work precisely as his clients would like, Michael is there to walk through the process alongside them.

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Program Highlight Alexandra Ross Program Highlight Alexandra Ross

Building Wealth

Ultimately, Lisa was surprised by how much she learned, although originally she was hesitant to participate in the Building Wealth program. She says, “I felt like I had a lot of advantages that I had squandered and here I am in this situation.” She admits to feeling ashamed of needing help in the first place, but acknowledges her delays in seeking assistance only made her financial recovery that much harder. “The sooner you realize you are about to go off that cliff, you should pick up the phone and call. If you think it’s hard now, it does get worse,” she says. “If you can head it off at the pass, it makes it easier.”

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Staff Highlight Alexandra Ross Staff Highlight Alexandra Ross

Meet Housing Counselor, Crystal Wooden

For this reason, one of the things that Crystal most cherishes about her position is the opportunity to minister to those who are in crisis. “It’s a very interesting dynamic working at the Clinic,” she says. “Having the liberty to share my faith…is just a lot different than what it had been in corporate America.” She loves being able to pray for those who want prayer. And when there is relief to be had for one of her clients, the joy is immense. But even when there are no remedies, apart from letting the home go, there are still positives. She says, “I’m honest with the client. I tell them, ‘I’m here to have a real conversation with you.’ It’s not about sugar-coating it.” And sometimes, these honest, yet difficult conversations are the most important thing Crystal can give to a client.

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